Privacy Policy

Last updated: March 24, 2026

1. Information We Collect

When you register for an RV Service Club membership, we collect the following information:

  • Account Information: Name, email address, phone number, and password.
  • RV Information: RV type, year, make, and model (optional).
  • Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
  • Usage Data: Service requests, interaction history, and preferences.

2. How We Use Your Information

We use your information to:

  • Provide and manage your membership services.
  • Process service requests and schedule appointments.
  • Send transactional emails (welcome emails, service updates, receipts).
  • Improve our services and member experience.
  • Communicate important account and service updates.

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service Providers: Technicians assigned to your service requests (name, phone, RV details, and location only).
  • Payment Processors: Stripe, for processing membership payments.
  • Email Services: Resend, for sending transactional emails.
  • Legal Requirements: When required by law or to protect our rights.

4. Data Security

We take reasonable measures to protect your information. Passwords are hashed and never stored in plain text. Payment data is handled entirely by Stripe and never touches our servers. All data is transmitted over encrypted HTTPS connections.

5. Data Retention

We retain your account data for as long as your account is active. If your account is deactivated (trashed), your data is permanently deleted after 30 days. You may request immediate deletion by contacting us.

6. Your Rights

You have the right to:

  • Access your personal information via your account dashboard.
  • Update or correct your information at any time.
  • Request deletion of your account and data.
  • Opt out of non-essential communications.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our website.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at support@rvserviceclub.com.